Privacy Policy

Protecting your personal information is a top priority at Fluffy Scooper®. This Privacy Policy outlines how we collect, use, and protect the data of our customers and website visitors. By using our website, FluffyScooper.com, you consent to the data practices described in this policy.

Information We Collect

To provide our services effectively, we may collect the following personal information:

• Contact details: First and last name, mailing and physical address, email address, and phone number.

• Service details: Information about your home, such as access points, areas requiring service, and relevant details about your pets, including names and birthdays.

• Billing information: If you purchase our services, we collect payment details, including credit card information, to process transactions securely.

Additionally, we may collect non-personal demographic information, such as age, general location, and household details, to better understand our customer base and improve our services.

How We Use Your Information

Fluffy Scooper uses your personal information to:

• Provide and deliver the services you request.

• Improve customer experience and support.

• Inform you of promotions, special offers, or new services.

• Conduct internal research and analysis to enhance service efficiency.

• Send reminders, updates, and satisfaction surveys to ensure high-quality service.

Sharing Information with Third Parties

We do not sell, rent, or lease customer information to third parties. However, we may share your data with trusted partners who assist in service fulfillment, such as payment processors, marketing platforms, and customer support providers. These partners are contractually obligated to keep your information confidential and use it solely for the services we request.

Fluffy Scooper may also share limited user data with third-party advertising platforms, including Google Ads, Facebook Ads, and other social media marketing tools, to deliver relevant promotional content.

We may disclose personal information if required by law, in response to legal proceedings, or to protect the rights and safety of our customers and company.

Your Rights & Opt-Out Options

Under data protection laws such as the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data we collect.

• Request deletion of your personal information (subject to legal exceptions).

• Opt out of data sharing for business purposes.

To opt out or request data deletion, contact us at support@fluffyscooper.com.

Tracking & Cookies

We use cookies and similar tracking technologies to personalize your online experience, save preferences, and analyze website traffic. You may modify your browser settings to decline cookies, though this may impact website functionality.

Security Measures

Fluffy Scooper employs industry-standard security measures, including SSL encryption, to protect your personal data. While we take strong precautions, no system is entirely immune to risks, so we encourage users to protect their personal information.

Children’s Privacy

We do not knowingly collect information from children under 13 years of age. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

Communication Preferences

• Emails: If you no longer wish to receive marketing emails, you can unsubscribe by simply replying back to us using the “Unsubscribe” keyword in your emails.

• SMS/Text Messages: If you request a quote through our website and provide your phone number, you may receive texts regarding our services. To opt out, reply “STOP” to any message or email us at service@fluffyscooper.com.
  
  

  SMS Terms & Conditions: By subscribing to Fluffy Scooper’s SMS services, you agree to receive text messages from us. Fluffy Scooper will send SMS messages to communicate with customers service status to provide a better overall customer experience. For HELP, please contact us at (512) 540-4744. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.
   
  Text / SMS Marketing
  If you choose to opt-in to SMS communications from Fluffy Scooper you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Fluffy Scooper, as well information related to your services and account.
   
  Consent to Receive Automated Messages
  You understand that consent to receive automated messages is not a condition of purchase or use of Fluffy Scooper’s services. Messages may include but are not limited to, service confirmations, updates, and special offers.
   
  Frequency of Messages
  Message frequency may vary based on your services, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.
   
  Opt-Out and Support Options
  You may opt out of receiving text messages at any time by texting “STOP”. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text “START” to receive SMS messages again.
  For assistance with the messaging service, text “HELP” or contact us via service@fluffyscooper.com.
   
  Wireless Carrier Rates and Services
  Wireless message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
   
  Confidentiality
  We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Fluffy Scooper.
   
  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.

Changes to This Policy

Fluffy Scooper reserves the right to modify this Privacy Policy as needed. Significant changes will be announced via email or posted on our website. Continued use of our services after an update constitutes agreement to the revised policy.

Contact Us

For any questions or concerns regarding this Privacy Policy, contact us at:

Fluffy Scooper 
Email: service@fluffyscooper.com
Phone: 512.540.4744

Effective Date: 01.01.2025